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Help centre

How to build, edit and export emails in Blocks. If something here does not cover your case, write to our support team or ask in the chat inside the app.

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Account settings

Change your name, interface theme, newsletter subscription, editor autosave, code editor options and password in your Blocks account settings.

AI Assistant

What the Blocks AI assistant does for your emails: subject lines and preheaders, translation, copywriting, proofreading and image generation.

AI Email Generator

Generate a complete responsive email with AI in Blocks, including content, layout and images, and learn how to write a request for the generator.

Blocks 101

Blocks are ready-made reusable parts of emails. Learn where to find them in the editor and how to use preset sets or build your own collection.

Blocks account interface

A tour of your Blocks workspace: the Help, What’s new and Account menus, projects and their settings, and the Emails, Blocks and Members sections.

Blocks editor

How to edit text and images inside blocks: the settings panel on the right, the built-in image editor, uploads, stock photos, GIFs and AI images.

Breadcrumbs

Breadcrumbs show the hierarchy of an email, from groups and blocks to columns and elements, and let you move up from a nested element to its parent.

Change password

Step-by-step guide To change your password you need to: Video guide

Copying and deleting emails

How to clone an email into the current project or delete it, either from the email menu or from the Emails section of your project in Blocks.

Data storage & corporate usage

Answers on connecting your own image storage, booking a demo call, how long images are kept, team work on projects, locking and filtering emails.

Delete account

How to delete your Blocks account and all its data: send a request to support from the email address you used to sign up.

Email editor

An overview of the Blocks email editor: elements and blocks, global and content styles, the AI assistant, and email settings such as tags and UTM.

Exporting emails

How to export a finished email from Blocks as HTML, ZIP, PDF, PNG or an Outlook file, or copy its code to the clipboard.

FAQ for the email editor

Email editor FAQ: building emails without HTML skills, sending campaigns, what the AI assistant can do, countdown timers and using your own code.

How to add UTM tags to your email

What UTM tags are, where to set them in the email settings, and how Blocks adds utm_source, utm_medium, utm_campaign and others to every link.

How to create a project

Create a project in Blocks from the start screen or from the List of projects page, then open its workspace and build your first email.

What are blocks?

Blocks are horizontal parts of emails nearly ready to be reused. Sometimes they may require some editing here and there for a new email. You can use a set of…

How to create new blocks

Ways to make reusable blocks: 1) adapt one from the blocks library, 2) save part of an existing email with Save to Blocks, or build one from scratch.

How to use blocks

Find saved blocks on the Blocks page with search, type filters and card or table views, then add a block to an email and customize it.

How to use our service

Getting started with Blocks: sign-up, demo calls, projects, creating and editing emails without HTML, migration, testing, export and languages.

Importing emails

Upload a ready-made email template as an HTML, EML or ZIP file and keep editing it in Blocks: where the import button is and what happens next.

Invite users to your project

Add teammates to your Blocks project from the Members tab, change their role to Administrator or Owner, or remove them from the project.

Locking emails

Lock an email to stop other project members from changing it, either from the email menu or from the Emails section of your project.

Merge tags

Personalize emails with merge tags in Blocks: insert ready-made tags into text or images and create your own with the Text and Image Replacer.

Other questions

Answers on reporting bugs, Free and paid plans, payment methods, GIFs, AMP, offline use, mobile-friendly templates and the Blocks plugin.

Project settings

Change the project name and choose where its images are stored: the built-in storage, your own server over FTP, or S3-compatible storage.

Project workspace

Find your way around a project: search emails by title, switch between card and table views, import an email from a file or create a new one.

Roles and their rights

The Owner, Administrator and User roles in a Blocks project: what each of them can access, from billing to view-only mode, and where to manage members.

Version history

Use the version history panel to browse earlier versions of your email code, restore any of them as current or delete the ones you no longer need.

What is a project

A project is a Blocks workspace for your company or website where you create and store emails, set font styles and blocks, and assign member roles.