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How to use our service

Question: How do I get started with Blocks?

Answer

Anyone can start working in Blocks. To get to the sign up page, you need to click the “Try it for free” button. Enter your email address, set a password, check the checkbox “I agree to Privacy Policy”. You can also check the checkbox “I would like to receive updates from Blocks” if you want and click the “Sign up” button.

Question: How can I book a demo call?

Answer

We host demo calls for companies thinking of using Blocks: we walk you through the features and answer questions about your case.

To book one, open the pricing page and click “Contact us” under the enterprise plan, or write to support@useblocks.io. We reply within one or two business days.

Question: Do I have to know HTML to create or edit email templates?

Answer

With Blocks builder, anyone can create and edit emails.

Use the preview panel to edit the text blocks. If you need to change the properties of a visual element, select it and use the settings panel on the right.

Question: Can I migrate to Blocks from another email builder?

Answer

Yes, you can export your email templates from other email editors and work with them in Blocks! Blocks supports email templates from Stripo, Sendsay, Beefree, Unlayer, Postcards, Topol.io, and Sender. If you want to export your emails from another platform, visit this page or contact us to make sure they’re compatible with Blocks drag-n-drop editor.

Importing emails is available on paid plans and during the free 14-day trial.

Question: How do I create and set up a new project?

Answer

Go to the “Projects” page → Click “Add a new project” → Enter the project name → Click “Add” → The project is all set.

You can add members to the project straightaway: they just need to have a Blocks account. To add new members, go to the “Members” section → Enter the user’s email address in the upper right corner → Click “Add a Member”. They will have a User status, but you can assign the Project Owner role or change it to Admin.

Question: How do I create an email and what are my options?

Answer

Open the “Emails” section within your project and click “Create a new email”. Choose how to start: a blank template, AI email generation, one of the ready-made templates from the gallery, or an import of your own email.

To paste your own HTML, click the “Code” button in the top panel of the editor, choose where the code panel opens and paste the code there. The email appears in the preview panel. Give it a name and press “Save”.

Go to the list of project emails to find the email you’ve just created. Here you can Clone, Remove, or Lock the email. The latter function is great for modular templates.

“Import email” accepts HTML, EML and ZIP files, so you can bring an email you already have without rebuilding it.

AI email generation, the Code button and importing are available on paid plans and during the free 14-day trial.

Question: How do I edit text, images, margins?

Answer

You can edit and add text in the preview panel:

  • Format the text: make it bold, italicized, or strikethrough.
  • Change the color of the text and text background.
  • Paste links and emojis.

If you have an image uploaded somewhere, you can write its path. You can also upload images from your device. To edit an image, select it and change its properties in the settings panel on the right:

  • Adjust the image width and height.
  • Add alt text.
  • Choose from different options of adding borders around your images.
  • Change the color, width, and style of image borders.
  • Adjust the border radius property to add rounded corners to your element,
  • Edit margins: Click on a margin (it will be highlighted with a striped line) to set its height.

Question: How can I edit other visual elements of the email template?

Answer

As you may know, an HTML email is a combination of elements containing other elements. These containers are called tags. We will mostly work with such tags as images, text, tables, and table columns.

Click an image to start working with it in the editor. You can also delete the element or go to a table cell containing this element to:

  • Specify the background color of the cell.
  • Insert and adjust the background image.
  • Add paddings.
  • Set borders and border radius.
  • Choose horizontal or vertical alignment of the image.

To get back from editing the table cell to the table itself, click “Up to Table”. We can work with the following table parameters:

  • Width (min and max).
  • Table alignment.

Once you’re through with editing an element, you can go the next element until you get to the table that embeds the whole email.

Question: Can I build an email from blocks?

Answer

With Blocks, you can. There are two ways to build an email without resorting to coding. You can use structures & elements or blocks.

For structures & elements go to the “Build” section. Drag the structures to your email and insert elements into it. We prepared a more detailed guide for this way of building emails in Blocks.

A quick reminder: this panel will appear after you add an block attribute. You can also use such tags as ,

, and
for blocks.

Press “Save to Block” → Enter the block name → Choose its type (e.g., header) and tag. Later you will be able to use these parameters to search for blocks in the list.

Click “Create Block”. Now you can see it in the left panel. Try saving one more block choosing different type (like content). Create a block.

Question: Can I send an email campaign straight from Blocks?

Answer

You can’t send email campaigns from the Blocks builder, but you can use it to build and set up an email and export the HTML code to your ESP of choice.

Export is available on paid plans and during the free 14-day trial.

Question: What ESPs are compatible with the code I get?

Answer

You can import the HTML code of your email from Blocks to any ESP that supports HTML.

Question: How do I test an email in different ESPs?

Answer

To test an email in different ESPs, you need to send it to your email address or to your colleagues.

Press the “Send” button (the one that looks like a paper plane) → Enter the subject line and the email address that will receive your email → Hit “Send”.

You won’t have to type these email addresses next time as the service will remember them.

The pre-installed templates were tested by our developers but you can run an additional test if you want.

Question: How do I download the code I got for further use?

Answer

Click the “Code” button in the top panel of the editor, copy the code and paste it wherever you need it.

You can also export the email as HTML, ZIP, PDF or an Outlook file, or send it straight to one of the platforms Blocks is integrated with.

Question: What languages does your interface support?

Answer

The interface is available in eight languages: English, Ukrainian, Spanish, Portuguese (Brazil), German, French, Italian and Polish.

Choose the language on the sign-in screen or change it later in your account settings.